De Panne



De Panne


De Panne

General Conditions – Maison Botanique

Article 1 – Covid-19
  1. As a tenant, it is your responsibility to ensure that the Covid measures are respected.
  2. If your stay cannot take place due to the imposed government measures, you can rebook for free to another date:
  • Rebooking is possible from the date that government measures are known that would not make your stay possible.
  • If the new period is cheaper, you will receive the difference back. If the rebooking is more expensive, the difference has to be paid.
  • Rebooking or voucher is valid for 2 years.
  1. For bookings not prohibited by government measures: For these stays the usual booking conditions and cancellation conditions apply. The free Covid-19 rebooking cannot be invoked.
Article 2 – Booking and payment
  1. You can book via the website or email.
  2. You can book your stay from at least 2 nights.
  3. Prices may vary according to high and low season.
  4. Bookings are binding. With the recording of a booking order, the general booking conditions come into force. The tenant must follow the booking steps and the rental conditions.
  5. There are NO booking fees.
  6. Booking order and booking confirmation:
  • Every booking order is confirmed by Maison Botanique by means of a booking confirmation by e-mail after payment.
  • The booking confirmation contains the total amount to be paid. The composition of the total amount varies according to the cost of weekdays and weekends. The amount always includes the rent, but can also include usage costs and the deposit.
  1. Payments:
  • When booking a stay you’ll have to pay the total amount immediately. After that you will receive a booking confirmation by email. 
  • In the event of late payment, Maison Botanique is entitled to cancel the booking.

     8. Rebooking:

  • Rebooking is possible up to 6 weeks before the date of the planned stay.
  • This is possible for the same amount of the first booking. If the price of the new booking is higher, this amount must be payed extra.
  • When rebooking to a lower price, no money will be refunded.
Article 3 – Cancellation

1. Cancellation by tenant

  • The tenant can cancel any booking without costs up to 6 weeks before the stay.
  • Cancellations must be communicated to Maison Botanique by e-mail. Immediately after receipt of the cancellation, Maison Botanique will send a cancellation confirmation by e-mail.
  • In case of cancellation between 6 weeks and 2 weeks before the start of your stay, the cancellation costs amount to 30% of the rent.
  • In case of cancellation between 2 weeks and 3rd day before the start of your stay, the cancellation costs amount to 60% of the rent.
  • In case of cancellation on the 2nd day before the start of your stay or later, the cancellation costs are 100% of the rent.
  • You are not entitled to a refund in the event of early departure or not using the house.

2. Cancellation by Maison Botanique

If Maison Botanique has determined that the house does not allow the stay to continue, the tenant will be notified immediately. The amount already paid will of course be refunded.  

Article 4 – Obligations of the tenant
  1. The rented holiday home must be occupied by the tenant, his co-tenants or his visitors with the required care and care, with due regard for the tranquility of the environment.
  2. The house rules present and/or provided with the holiday home are an integral part of the rental agreement and must therefore be strictly observed.
  3. To avoid misunderstanding, the tenant reports the damage as soon as possible to the landlord or his local representative on arrival. So that he has the opportunity to determine this himself.
  4. Please also report the damage caused by yourself to the local responsible or the landlord upon departure.
  5. The aim is to offer you a clean, well-maintained home.
    If upon arrival it is determined that this is not the case, that there are shortcomings or defects, it is advisable to contact the landlord or his local representative so that they have the opportunity to come and determine this themselves and have the opportunity to rectify the problem.
  6. Making a complaint after the stay only applies if it is supported by supporting material such as photos, evidence of conversations and exchanges that have taken place with the owner or his representative.
  7. Maison Botanique is non-smoking, so it is not allowed to smoke in the house.
  8. It is prohibited to use Maison Botanique to organize parties and/or drinks, in order to guarantee the quality of the home.
  9. The tenant does not burn wood in the barbecue and does not make a fire in the garden.
  10. The tenant does not move furniture such as beds, sofas, cabinets, etc.
  • Even though people think they are so careful, these things often lead to damage to walls and furniture.
  • Also, it is not always obvious for the owner or his representative to put it back in place.
  1. The tenant must ensure that he does not cause any noise nuisance to the local residents. A law applies in Belgium that prohibits noise outside after 10 pm. Anyone who thinks that this does not apply to him/her will be removed from the holiday home without prior warning – without return of the rent.
  2. Liability insurance
  • The tenant is requested to be insured for damage to third parties, such as civil liability insurance (family insurance).
  • Maison Botanique has its own fire insurance in the name of the landlord. However, the tenant is advised to inform his civil liability insurance agent that he is staying in a holiday home. This is in the event that the fire is caused by the tenant himself, if this is the case, the insurance of the home can hold the tenant liable. This liability is covered by almost all private liability insurance policies or by its own fire insurance policy.
  1. Under no circumstances may the tenant re-let the house himself.
Article 5 – Obligations of the landlord
  1. The landlord guarantees that the accommodation corresponds to the description and that it is suitable for the maximum number of persons stated therein.
  2. In addition, the owner guarantees the good state of maintenance, cleanliness and functioning, as well as the suitability of the house, of its contents, in particular of the gardens, courtyards, outdoor furniture, and barbecue.
  3. If the tenant discovers a lack or defect and this is reported to the landlord or through his local representative, the landlord must respond to this and resolve it as quickly as possible.
  4. The lessor cannot be held liable for: 
  • Loss, theft, damage or injury, of whatever nature, caused to the tenant during his stay at Maison Botanique.
  • Noise nuisance or other inconveniences resulting from road works or construction activities in the vicinity of Maison Botanique.
  • For damage caused by acts of nature, natural disasters, nuclear disasters, attacks, strikes, acts of violence, etc.
Article 6 – Disputes between tenant and landlord
  1. All disputes between the tenant and the landlord are mutually to resolve.
  2. The deposit will be retained until an agreement is reached between both parties.
  3. Belgian law applies to all booking agreements and subsequent agreements. All disputes that may arise in connection with an agreement will be settled by the competent court in West Flanders.
Article 7 – Maximum number of persons
  1. Maison Botanique can accommodate up to 4 people. This number (including any sleeping guests) can under no circumstances be exceeded. If the amount is exceeded, the rental agreement will be deemed dissolved by operation of law and access to the holiday home will be refused without entitlement to a refund of the rent.
  2. A child younger than 2 years old is not counted as a full person. 
  3. If the maximum number of persons is exceeded, the regulations of the Flemish region in connection with fire safety and fire insurance are no longer in order.
  4. If at a later date, without the lessor’s knowledge, additional persons come to stay in the holiday home, a claim of 25% of the rent per additional person will immediately follow, which, if necessary, will be deducted from the deposit.
Article 8 – Stay of pets
  1. Pets are NOT allowed in Maison Botanique.
Article 9 – Time of arrival and departure
  1. The tenant respects the arrival and departure times. It is the intention that you arrive and stay in a neat holiday home. Therefore, there must be sufficient time for cleaning between the departure of the previous guests and the arrival of the new guests
  2. Arrival time: Maison Botanique is at your disposal from 4 pm on the day of arrival.
  3. Departure time: Maison Botanique remains at your disposal until 11:00 am on the day of departure. 
Article 10 – Bed linen

1. Bed linen is provided by Maison Botanique, so it is important to indicate how many people you are coming with.

2. Cot with bed linen is on request by email.  

Article 11 – End of stay – Departure

1. End of stay:

rented holiday home must always be left neat and tidy after your stay. This implies:

  • cleaning up the house,
  • everything back in its place,
  • tying garbage bags in garbage cans,
  • clearing countertops,
  • Put clean dishes in the cupboard.
  • Also leave the garden tidy, with everything back to its original place of arrival.
  • If the house and/or garden are left in such a bad state that they do not have enough time with the pre-scheduled cleaning hours, the landlord has the right to charge extra cleaning hours at 30 euros/hour.

2. Leaving the house

  • When leaving, the tenant closes the windows and doors and turns the heating down.
  • If this is not done, a surcharge may be charged.
Article 12 – Sorting household waste
  1. You will be asked to sort the garbage in the appropriate bins. 
  2. If something breaks, it is advisable to keep the broken pieces aside for the local responsible. In this way, it can determine which broken piece it is about and this prevents discussions and misunderstandings.
  3. In the event of an accident, it is advisable to communicate this with the responsible person on site and the landlord, so that things can be clarified and a solution can be reached that both parties can accept.
Article 13 – Force majeure
  1. The customer will not be able to claim a refund or compensation if the stay is partially or completely canceled in the event of force majeure. 
  2.  Force majeure is defined here as any abnormal and unforeseen circumstance, beyond the control of Maison Botanique and the consequences of which could not have been avoided despite all careful measures taken.

For example, without this list being limiting 

A fact attributable to the owner: neglect of the house, unfair practices, death of the owner, sale of the house …

Other circumstances: thunderstorm, fire, flood, drought, other exceptional weather, natural disaster, pollution disaster, traffic conditions, epidemics, pandemics, quarantine measures, closing of borders or geographic regions, food shortages or food rationalizations, disruption of currency trade, strikes , exclusions, state of emergency, terrorism, war …

Article 14 – Amendment of the rental conditions

Maison Botanique can change these rental conditions at any time, without prior notice. The modified rental conditions will take effect immediately upon their modification.

Article 15 – Applicable law

These rental conditions are subject to Belgian law.